How can we help?

PropRank is a service of Liteway LLC. For account help, privacy requests, App Store support, or research corrections, email support@proprank.com.

Write from the email connected to your account when possible. Include the page or feature involved, what you expected, what happened, and your device and app or browser version. Screenshots are useful when they do not reveal private credentials.

PropRank supports email and password accounts. Apple and Google sign-in appear when those providers are available for the current app or deployment. A new email account may require confirmation before sign-in.

• Check spam or junk folders for the confirmation message, then use the resend option on the verification screen if needed.
• Use Forgot password to request a fresh password-reset email. For security, PropRank does not reveal whether every submitted address has an account.
• If you used Apple or Google originally, continue with the same provider so the provider can return the matching account.
• Face ID is an optional local app lock on supported iPhones. PropRank receives the success or failure result from iOS; it does not receive or store your biometric data.

Signed-in members can save alert preferences and choose available delivery channels such as email, push, or in-app notifications. You can change or remove subscriptions in your account and notification settings. iPhone push delivery also requires notification permission in iOS Settings.

If an alert is missing, confirm that the subscription is active, its severity and firm filters match, and the selected channel is enabled. Include the alert name and approximate expected delivery time in a support request; do not send a push token.

You can update profile, contact, marketing, alert, and review settings where those controls appear in your account. To request access, correction, or deletion of account data, email support from the account address. Liteway LLC may ask you to verify control of the account before acting on the request.

Say clearly what you want changed or deleted. Some limited records may need to remain for security, fraud prevention, accounting, dispute handling, or legal compliance, as described in the Privacy Policy.

Prop-firm rules and offers change. Every published rule is intended to trace to an official or clearly identified public source, but a source can become outdated. Send the exact PropRank page, the claim to review, and the newer official source URL. The research team can verify the change and update the evidence trail.

PropRank provides research and comparison tools, not brokerage, tax, legal, or financial advice. For a firm account, payout, or trading-platform issue, contact that firm or platform directly.

If your first-party review was held or removed, you may ask PropRank to reconsider it. Email support@proprank.com from the address connected to your account. Include the firm, the review title or approximate submission date, why you believe the decision should change, and any public links that support your request. Do not include passwords or private account credentials.

The review keeps its current moderation status while the appeal is checked. When another authorized moderator is available, that person reviews the original content, the moderation record, and the new evidence. PropRank records whether the decision is upheld or changed and sends the outcome to the account email. An appeal does not guarantee publication, and content may remain unavailable when it violates the review rules or creates a safety, privacy, or legal risk.

Email support@proprank.com with a concise description and safe steps to reproduce the issue. Do not access another person's data, disrupt the service, or include live secrets in the report. If you think your account is compromised, reset your password and revoke access through Apple or Google as applicable.